Goodwill Commercial Services provides the highest-quality products and services that meet the exact requirements of our customers. Goodwill's Quality Management System is certified to ISO 9001:2008, and our experienced engineering team is committed to continuous process improvement and total quality control.

Quality tools and lean concepts are incorporated into our processes to guarantee that a quality product is delivered to our customers. We provide lot control, and a product is not released until all requirements have been satisfactorily met. Problem-solving techniques are utilized to identify the root cause of any issues that arise, and immediate corrective actions prevent recurrence.

We make informed decisions based on data. We consistently collect and analyze data on our processes, our products, our services and customer satisfaction. Our state-of-the-art comprehensive enterprise resource planning (ERP) software allows us to respond to customer inquiries and help resolve issues at first contact. Other ERP capabilities include:

• Scanning capability
• Inventory accuracy
• Inventory by location at the bin level allowing traceability for lot numbers and expiration dates
• Delivery accuracy

We know that security issues are an important step in making an outsourcing decision. Our experienced staff will sit down and cover our security procedures with you as part of the engagement process. Areas of interest will cover:

• Security of the physical facility and grounds
• Shipping and receiving procedures
• Operating and personnel procedures
• Emergency response procedures
• Data security