Selecting the Right Janitorial Service

Choosing the right cleaning service provider does not have to be difficult. It is, however, important to make the investment of time upfront to clearly define both your requirements and expectations. In doing so, you can effectively compare competing service providers and choose the best-value option for your janitorial and cleaning needs.

Here is a checklist of items to take into consideration:

1. Obtain bids

   Taking the time to clearly define your requirements is critical when comparing janitorial service providers. Common requirements include:

   • Cleaning specs
   • Insurance
   • Indemnifications
   • Quality control
   • Square footage
   • Safety
   • Staffing
   • Communication
   • Training
   • Equipment
   • Supplies
   • Taxes
   • Uniforms
   • Background checks
   • Contract term
   • Daily inspections
2. Obtain proof of licenses, bonding and insurance
3. Ask about formal training, background checks and drug/alcohol testing
4. Obtain references
5. Conduct a site walk-through to fully understand your building requirements
6. Watch out for the low-bidder

   Some janitorial firms only survive by not doing the job they were contracted to do. It is not the hourly rate that varies so much but the time allotted for the job. After having your company sign a long-term non-cancellable contract, these firms will short-cut the actual cleaning process to meet their overhead and make their profits.

   Beware of salespeople promising low bids. Many are paid commission with little to zero background in the janitorial industry.

7. Preventing turnover

   Some janitorial service companies are built on the business model of constant turnover to control overhead costs with some bigger companies averaging 300% turnover annually.

   We pay competitive wages and benefits and as a result, have minimal turnover. A revolving door of unqualified help with no formal training in commercial cleaning, safety and proper use of products can cause shoddy work and even major building damage. Can you afford to take that chance?

8. Most importantly, do you feel good about the company?