Solutions

Businesses turn to Goodwill for solutions to their needs. Here's why…

Solution: Quality Control
Calderon Textiles is the largest importer of route-ready shop towels. Goodwill has been providing repackaging services to Calderon since 2004. Goodwill was originally hired to repackage a variety of different shop towels, taking them from one box and putting them in another.

This was the assigned task, yet in keeping with our dedication to quality control, we went above and beyond. One of the Goodwill employees working on the repacking noticed that some of the towels were defective so he put them aside to notify Calderon. The problem then occurred again, which prompted the employee to notify management and do a more thorough inspection of the towels (which was not part of the original job specification). Management discovered that in fact many of the towels were defective and notified Calderon immediately.

Because Goodwill was able to identify this product flaw, Calderon was able to quickly and efficiently correct the situation and their customer relationships and quality standards were maintained as well.

Solution: Inventory Management
A customer of Goodwill for over ten years, Covance utilizes Goodwill to provide kitting and subassembly of delicate sterilized medical supplies. Over the years, Goodwill has been able to assist Covance in improving price over their previous assembly charges, incorporated a purchasing program with approved vendors, and establishing an inventory system to maintain both raw material and finished good levels.

Recently due to a recall from the original manufacturer, a variety of needles currently placed in packages were recalled. Goodwill, utilizing its state-of-the-art inventory management system was able to easily and quickly locate the recalled needles and pull them from production. Without such a system in place, production time and money would have been lost.

Quality Statement

Frequently Asked Questions

Management Team/Staff Biographies