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I’ve been impressed with the quality I’ve been able to see. It goes deep into the training Goodwill provides to its people on a day-to-day basis. We feel Goodwill is a good business partner for a number of different reasons – commitment to service, quality and training are three that come to mind.

Scott Rogers, President and CEO | EHOB

EHOB is an innovator of affordable products that are effective in the prevention and treatment of pressure ulcers. EHOB outsources an entire section of its manufacturing process to Goodwill Commercial Services, freeing up much-needed floor space in their own facility. Starting with just one product in 2008, Goodwill now handles EHOB’s entire line, producing nearly 900,000 items last year.

  • Goodwill focuses on the manual removal of unneeded material from EHOB’s medical-grade vinyl mattresses and other products.
  • With a defect rate of just 0.5%, Goodwill exceeds EHOB’s own rate of 2%. Since working with Goodwill, EHOB’s customer returns have dropped by 50%.
  • Daily volume can range from 1,000 to 8,000 products, with Goodwill flexing to meet EHOB’s changing needs.
  • Goodwill engineers designed every process used in the handling of EHOB’s products to maximize quality and efficiency.
  • Goodwill ships EHOB’s products daily, providing batch control and traceability – critical since the products are classified as medical devices.