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Goodwill Commercial Services exceeds customers’ expectations in the provision of advanced, outsource solutions and – through our success – creates critical employment opportunities for individuals that face barriers to employment. Our objectives – to serve our customers, to serve our community and to provide life-changing employment opportunities – are perfectly aligned, creating a standard of excellence in quality and service. Learn more at one of our monthly tours.

Our Mission

Goodwill provides goal-oriented, systematic and supportive services to help employees and program participants to be successful outcome. We link people with community resources in order to help them increase their employment potential and opportunities. We have decades of experience supporting individuals with disabilities as well as those coming out of the criminal justice system, many of whom are enrolled in our successful New Beginnings program.

Our Expertise

The Goodwill Commercial Services team has many years in – and substantial experience with – manufacturing, packaging, supply chain management, quality assurance, lean and more. Selected trainings and certifications include:

  • ISO 9001 Lead Auditor Certification
  • TS 16949 Lead Auditor Certification
  • ASQ – CQIA Certification
  • ASQ – CQA Certification
  • Demand Flow™ Technology Workshop; and Demand Flow Advanced Mixed-Model Workshop – DemandPoint (formerly JcIT Institute of Technology)
  • Interpretation of ISO 9001; and ISO 9001 Internal Auditor Training – Det Norske Veritas (DNV)
  • Mistake-Proofing – Saddle Island Institute
  • PFMEA; TQM – McDonald & Associates, Inc.
  • 8D (Eight Disciplines) Problem Solving; Team Dynamics; and Statistical Process Control – Ingersoll Rand
  • Practical Approaches to Assistive Technology with Lean Applications – NISH Academy & Virginia Commonwealth University
  • Root Cause Analysis; Lean Workshop; and ISO Internal Auditing Training – NISH Academy for Leadership, Performance and Development
  • Six Sigma Black Belt Course Certificate from Villanova University

Our Team

  • Jim Humphrey
  • Jim Humphrey, Vice President

    Jim has more than 29 years of manufacturing and supply-chain experience. He joined Goodwill Industries in 2000. Prior to that, he held positions of increasing responsibility for Colgate-Palmolive, a global consumer products company, in Indiana, Ohio, New York and Thailand. Jim has experience in implementing and leading quality systems, ERP systems, new product/process start-ups, and lean manufacturing practices. He has a bachelor's degree in industrial management from Purdue University and is a member of the Council of Supply Chain Management Professionals, Warehouse Education and Resource Council (WERC).

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  • Derek Saul
  • Derek Saul, Manufacturing Engineer

    Derek joined Goodwill Commercial Services in June 2016, bringing with him a diverse automotive background spanning 12 years with roles in project engineering, machine design and construction, quality and testing. Derek’s experience includes AIAG documentation and processes, Nissan’s ANPQP documentation, testing to FMVSS, ECE, ANSI, SAE and ASTM specifications, as well as TS16949, ISO 9001 and ISO 14001 systems management. He has a bachelor’s degree in mechanical engineering technology from IUPUI.

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  • Sam Kingdon
  • Sam Kingdon, Manager, Supply Chain

    Sam rejoined Goodwill in August 2015 after spending three years in the pharmaceutical industry. With more than five years experience in inventory management, process improvement, production planning, and purchasing, he directs the production control and warehouse teams in supporting assembly and manufacturing capabilities to meet customer demand. Sam graduated from the University of Indianapolis with a bachelor’s degree in operations and supply chain management. He previously served on the board of directors for the central Indiana chapter of APICS, the professional association for supply chain and operations management.

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  • Rebecca Gibson
  • Rebecca Gibson, QMR, Quality Supervisor

    Rebecca has worked in quality for more than 13 years. Before coming to Goodwill, she spent 16 years in automotive manufacturing – eight of them in quality. During that time, she was involved in managing internal auditing processes, performing internal quality audits and served as a resource for root cause analysis, corrective action and preventative action planning. Rebecca holds an ASQ certification for ASQ-CQA (Certified Quality Auditor) and ASQ-CQIA (Certified Quality Improvement Associate), and she is a Certified ISO Lead Quality Auditor. She has an associate degree from Northwood University in business management.

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  • Craig Leeke
  • Craig Leeke, Plant Manager

    Craig Leek joined Goodwill Commercial Services in February 2015, bringing experience in a variety of industries, including automotive, chemical manufacturing, auto racing and manufacturing automation. Craig's 30 years of experience includes engineering, management, technical sales/service and project management, including both international and domestic manufacturing. He developed a new technology and founded a business to market a cryogenic treatment to improve performance of a variety of components in racing and general industry. Craig has been employed with PPG Corporation, Nippon Oil and ITW Ransburg. Additionally, he has operated his own engineering consulting business to support manufacturers for project startup and project management activities. Craig is a Purdue University graduate with a degree in mechanical engineering technology.

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More About Goodwill

Goodwill Commercial Services is a division of Goodwill Industries of Central Indiana, one of the largest of the 165 independent Goodwill agencies throughout the United States and Canada. Providing jobs, training and resources for individuals who face barriers to employment is central to Goodwill’s mission to improve the economic self-sufficiency and well-being of adults and the future employability of young people.

Associations and Affiliations

  • American Society for Quality
  • Council of Supply Chain Management Professionals
  • Greater Indianapolis Chamber of Commerce
  • Indiana Chamber of Commerce
  • Indiana Manufacturers Association
  • Manufacturer’s Referral Network
  • Wabash Valley Lean Network
  • Warehouse Education and Resource Council

Green at Goodwill

Goodwill Commercial Services' green policy is a logical evolution of our lean quality initiatives, which are focused on eliminating waste and redundancy.

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